Shipping & Returns

How much does shipping cost?

To calculate your delivery costs, please select your desired products and enter your state & postcode at the checkout screen. 

Shipping costs are calculated based on the weight & volume of the order and the delivery destination.

Where can we deliver to?

We deliver our products Australia-wide and to most countries world wide, you will be notified at check-out if we don’t ship to your country and it will not allow you to proceed. For framed prints we only deliver to Australia at present but please send us an email at hello@sparrowpoetry.com.au if you are interested and we can organise a customised quote for you.

Please ensure you give your full delivery address at checkout.

When will my order be shipped?

Most products are usually shipped within 2 – 3 working days from when the order is placed, we will email you a tracking number so that you can track your parcel. Framed prints may take up to a week to ship as they are custom made and we sometimes run low.

How will my order be delivered?

We use Australia Parcel Post and Express Post to deliver your items.

What if my print is damaged in transit?

Although our prints & frames are carefully packaged for shipping accidents do sometimes happen.

If your parcel arrives with obvious damage to the packaging please DO NOT accept receipt of the parcel. Instead, ask the courier to return it and let us know immediately at hello@sparrowpoetry.com.au

If your parcel is left unattended with damage to the packaging or you only notice once you open it, please advise us within 24 hours. Please include photos of the damage to the box and the print as attachments to your email, so we can organise a replacement immediately.

Refunds

You can return your product for any reason within 14 days please let us know within 14 days and we will organize a refund. Shipping will be at the customers expense for change of mind returns. All other returns shipping will be refunded as well. Refunds will be issued onto the original credit card used to make the purchase within 24hours of receiving the returned product.

For any other questions or concerns please don’t hesitate to Contact Us